Shipping and Handling Policy

An Insight into Our Shipping and Handling Policy

Order processing varies based on the item ordered. If your item is in stock and does not require any customization, it is generally shipped within 2 business days of your order. Back ordered items take 2-3 weeks to ship. Made to order items take between 5-15 business days. Please refer to the item page for expected shipping times, or contact us. 

  • We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records. 

We understand the critical role that effective shipping plays in achieving customer satisfaction. Our Shipping and Handling Policy paints a clear picture of how we manage the task. Primely focused on safety and efficiency, our shipping strategy is key for your unhampered shopping experience.

Purchasing online involves a significant degree of trust, and we aim to justify that with our transparent and reliable shipping services. We are committed to ensuring that your order reaches you on time and in perfect condition. We continuously work towards improving our shipping processes by adopting innovative solutions and advanced technology because we believe in moving with the times.

So, what exactly does our Shipping and Handling Policy entail? We offer a range of options tailored to your needs such as express delivery for urgent orders. We also provide order tracking, enabling you to monitor your package's progress. What's more, we practice environmentally friendly packaging and are committed to reducing our carbon footprint.